These Terms and Conditions govern the provision of vehicle recovery, breakdown assistance, and transportation services ("the Services") provided by South London Recovery ("the Company", "we", "us", "our"). By requesting or using our Services, you ("the Customer") agree to be bound by these Terms and Conditions.
1.1. "Services" means any vehicle recovery, roadside assistance, towing, transportation, or breakdown services provided by the Company.
1.2. "Vehicle" means any motor vehicle, motorcycle, van, commercial vehicle, caravan, motorhome, or other item requested to be recovered or transported by the Customer.
1.3. "Job" means any individual request for Services made by the Customer.
2.1. The Company provides 24-hour emergency vehicle recovery services across South London, Kent, Surrey, and surrounding areas.
2.2. All Services are provided on a "pay as you go" basis. No membership or subscription is required.
2.3. Estimated arrival times are provided in good faith but are not guaranteed. The Company shall not be liable for any delays caused by traffic conditions, weather, accidents, or other circumstances beyond our reasonable control.
2.4. The Company reserves the right to subcontract any Job to a trusted third-party recovery provider when necessary to ensure timely service.
3.1. All prices quoted are fixed and inclusive of VAT unless otherwise stated.
3.2. The Customer will be provided with a fixed price prior to the commencement of any Job. No additional fees or hidden charges will be added without prior agreement.
3.3. Payment is due immediately upon completion of the Services unless alternative arrangements have been agreed in writing prior to the Job.
3.4. Accepted payment methods include: cash, debit card, credit card, and bank transfer.
3.5. In the event of non-payment, the Company reserves the right to retain the Vehicle until full payment is received. Storage charges may apply.
3.6. Additional charges may apply for:
4.1. The Customer must provide accurate information regarding the Vehicle, its location, and the nature of the breakdown or required service.
4.2. The Customer must ensure that the Vehicle is safe to be recovered and that no hazardous materials are present without prior notification.
4.3. The Customer must remove all personal belongings and valuables from the Vehicle prior to recovery. The Company accepts no liability for loss or damage to personal property left in the Vehicle.
4.4. The Customer must be present at the location of the Vehicle or arrange for a nominated representative to be present to accept the Services.
4.5. If the Customer is unable to be present, they must provide clear instructions and accept responsibility for the Vehicle's safe receipt at the destination.
5.1. The Company shall exercise reasonable skill and care in the provision of Services.
5.2. The Company shall not be liable for any loss or damage caused by:
5.3. The Company's maximum liability shall not exceed the total amount paid by the Customer for the relevant Job.
5.4. Nothing in these Terms excludes or limits liability for death or personal injury caused by the Company's negligence, fraud, or any other liability that cannot be excluded by law.
5.5. The Company is fully insured for vehicle recovery operations. Insurance certificates are available upon request.
6.1. The Customer may cancel a Job at any time prior to the arrival of a recovery vehicle at the location. No cancellation fee applies.
6.2. If a recovery vehicle has already been dispatched and arrives at the location before cancellation, a call-out fee may apply.
6.3. Refunds for Services already rendered shall be at the Company's sole discretion.
7.1. If a Vehicle is recovered to the Company's storage facility, the Customer shall be notified and must arrange collection within 7 days.
7.2. Storage charges may apply after the initial 7-day period.
7.3. The Company reserves the right to dispose of or sell any uncollected Vehicle after 90 days in accordance with applicable laws, with proceeds applied to outstanding fees and storage costs.
8.1. For motorcycle recovery, the Company uses specialist equipment to ensure safe transport. Motorcycles must be secured using soft straps to prevent damage.
8.2. For commercial vehicle recovery (including LWB vans, Lutons, and tippers), the Company reserves the right to refuse recovery if the vehicle is deemed unsafe or overloaded beyond safe operating limits.
8.3. For caravan and motorhome recovery, the Customer must ensure that the unit is properly prepared for transport and that any gas bottles are securely fastened and turned off.
9.1. Any complaints regarding the Services should be submitted in writing to the Company within 14 days of the Job being completed.
9.2. The Company will acknowledge receipt of the complaint within 7 working days and provide a full response within 28 working days.
9.3. For urgent complaints, please contact us directly by telephone.
10.1. The Company processes personal data in accordance with the General Data Protection Regulation (GDPR) and our Privacy Policy.
10.2. Customer information will only be used for the purpose of providing Services and will not be shared with third parties except where necessary to fulfill the Job or as required by law.
11.1. The Company reserves the right to amend these Terms and Conditions at any time. The current version will always be available on our website.
11.2. By requesting Services, the Customer agrees to be bound by the Terms in force at the time of the Job.
12.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
12.2. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For any questions regarding these Terms and Conditions, please contact us:
📞 Telephone: 020 7183 8651
By requesting our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.