South London Recovery ("the Company", "we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website.
We comply with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Act 2018. Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
We may collect and process the following data about you:
1.1. Information you give us
- Contact Information: Name, address, email address, telephone number.
- Vehicle Information: Vehicle make, model, registration number, location, and details of the breakdown or required service.
- Payment Information: Payment card details (processed securely through our payment provider - we do not store full card details).
- Communications: Records of correspondence when you contact us.
1.2. Information we collect automatically
- Technical Data: IP address, browser type, operating system, and other technical information when you visit our website.
- Usage Data: Information about how you use our website and services.
- Location Data: If you call us, we may collect location information to dispatch our recovery vehicle to you.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide our services: To respond to your breakdown or recovery request, dispatch a recovery vehicle, and complete the service you have requested.
- To communicate with you: To update you on the status of your recovery, provide arrival times, and respond to your enquiries.
- To process payments: To collect payment for our services.
- To improve our services: To analyse how our services are used and improve our operations.
- To comply with legal obligations: To meet our legal and regulatory requirements.
- For marketing purposes: Where you have given consent, to send you information about our services (you can opt out at any time).
3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual Necessity: Processing is necessary for the performance of the contract to provide recovery services to you.
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and responding to customer enquiries.
- Legal Obligation: Processing is necessary to comply with our legal obligations.
- Consent: Where you have given consent for specific processing activities (such as marketing).
4. Disclosure of Your Information
We may share your personal information with:
- Third-party recovery operators: When we subcontract a job to a trusted partner to ensure timely service.
- Payment processors: To process payments securely (we do not store full card details).
- Legal and regulatory authorities: When required by law or to protect our legal rights.
- Service providers: Who assist us in operating our business (e.g., IT services, analytics).
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.
- Service records: We retain service records for up to 6 years for insurance and legal purposes.
- Enquiries: We retain enquiry data for up to 2 years.
- Marketing data: We retain marketing data until you unsubscribe.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure servers and encrypted data transmission (SSL/TLS).
- Access controls and restricted access to personal data.
- Regular security reviews and updates.
- Staff training on data protection.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.
7. Your Rights
Under data protection law, you have the following rights:
- Right to access: You have the right to request a copy of the personal information we hold about you.
- Right to rectification: You have the right to request correction of inaccurate or incomplete information.
- Right to erasure: You have the right to request deletion of your personal information in certain circumstances.
- Right to restrict processing: You have the right to restrict the processing of your personal information in certain circumstances.
- Right to data portability: You have the right to receive your personal information in a structured, commonly used, machine-readable format.
- Right to object: You have the right to object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent: Where processing is based on consent, you have the right to withdraw consent at any time.
To exercise any of these rights, please contact us using the details in Section 12.
8. Cookies
Our website uses cookies to distinguish you from other users and improve your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies: Necessary for the website to function.
- Analytical cookies: To analyse how visitors use our website and improve its performance.
- Functional cookies: To remember your preferences.
You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party websites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
By using our services or website, you acknowledge that you have read and understood this Privacy Policy.
